General Queries

▸How long will this registration process take?

Your Compliance Officer will be your key point of contact during your registration. They will guide you through the process giving you support and guidance to ensure that everything is completed in a timely manner.

▸What is the rate of pay?

Your Recruitment Consultant will be able to advise you further on this, please make contact with them.

▸What locations can I work in?

We operate in Northern Ireland, Republic of Ireland, England, Scotland & Wales.

▸What hospitals do you place people in?

Your Recruitment Consultant will be in touch with you to let you know the Hospitals we can currently place you in.

ID Verification

▸What ID can you accept?

All candidates must provide photographic ID e.g. passport, visa or driving licence. We also require two proofs of address documents. There may be additional documents required depending on your type of police check however your compliance officer will be able to advise you further on this.

▸Why do I need to use TrustID to verify my identity documents?

TrustID is a third party online verification service. It is a framework requirement that we verify the identity of all staff working within a healthcare setting. TrustID verify the validity of the documents being provided to us.

▸Do you have a reference document for TrustID?

Yes we do - please click here to view.

Health Screening

▸Can I work without all of my vaccinations?

All roles require childhood vaccinations as a minimum, however we can request temporary clearance until all evidence can be documented on file.

▸I don't have to show as much serology evidence for Bank work, why do you need this?

As part of the Framework Agency staff work within - we require a more extensive report than bank staff.

▸Where can I get my vaccination records?

Your GP will have access to your childhood vaccinations. You can request your serology records from your current Occupational Health Department, some universities may also hold this. Your compliance officer will be able to advise further on this.

Criminal Record Disclosures

▸What is required for a Criminal Records Disclosure?

Requirements for a criminal records disclosure will be dependant on the disclosure required. As a general rule - your identity will need to be verified therefore we will need to hold on file photographic ID and two proofs of address. Your compliance officer will support and guide you through this process.

▸Who pays for my Criminal Records Disclosure?

Direct Medics cover the fee for this as part of your comprehensive employee package.

▸I do not have enough items to use as Proof of Address for my Criminal Records Disclosure, what do I do?

Let your compliance officer know if you are struggling to find acceptable documents. They will be able to guide you and can provide helpful suggestions.

▸I have a recent Criminal Records Disclosure through another agency – can I use that for work with Direct Medics?

As your employer we must be named as the designated body across all background checks.

Training

▸Who pays for my training?

Direct Medics cover the fee for this as part of your comprehensive employee package.

▸Where can I access the training?

Your compliance officer will provide any links for any online training you may need, and can advise on how to arrange any practical training.

▸Can I work before I have completed my training?

Any training that is deemed mandatory for your chosen type of work will need to be completed prior to beginning any locum post. If you are having difficulties completing training on time, speak to your compliance officer or recruitment consultant who will be able to advise on what you can do.

▸Why do you need me to do online training when I’ve already sent certificates?

The requirements for agency staff differ slightly to Trust staff, for example some modules need to be completed more regularly or more in-depth training is required. We can also only accept training from approved providers. We cover the cost of this training.

▸I have completed my infection control training, but I cannot see a certificate for this. Does this mean I have to do this again?

Don’t worry, you will not have to do this again. Once you have completed the course and the post course evaluation, a certificate will be generated that your compliance officer will be able to view and download.

Indemnity

▸Where do I get an indemnity policy and does Direct Medics cover me?

Indemnity Insurance is available from each of the individual AHPs professional registrations. Membership of your professional body will always include indemnity insurance.

References

▸What level does the referee needs to be in order to provide a reference for me?

Referees will need to be provided from Consultants who have supervised you. You can use a clinical or educational supervisor also.

▸If I have been working with you already for the past year, why do I need to update my references with you?

As part of our ongoing compliance updates and framework with our clients, we need to have recent references for all of our candidates who are working through Direct Medics. Your compliance officer will let you know when it is time to update these.